This section is for sharing information about any aspect of social welfare that you think may be of interest to other Forum members. This could be about new or emerging policies, information about your organisation, an event you are organising or examples of good practice.
This section is for seeking the help and support of other Forum members in your role as an adviser or an advice services manager. You may be seeking help and support about a specific social welfare topic, a case on which you are working, your internal procedures and processes or external relationships.
This section is for promoting discussion about any aspect of advisory work: examples of good practice, your own practice, the work of your organisation, current or emerging social welfare issues or improving local services.Close
Payday loans and CPAs
Posted by Paula, CCAB.
Updated 1420 days ago in: Information Sharing
However, since 2009 banks MUST stop payments if requested. In June 2013 The Financial Conduct Authority, found many banks and building societies failed to cancel payments when asked, telling customers they would have to contact the retailer to cancel. The Financial Conduct Authority says:
"You have the right to cancel them directly with your bank or card issuer by telling it you have stopped permission for the payments. Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments."
If you asked them to cancel and they didn’t, you can now reclaim any payments made since you requested cancellation.
Further info can be found here: http://www.moneysavingexpert.com/banking/recurring-payments